Потеря с башни
Раньше они принимали претензию только через 60 дней.
Сейчас через 45.
Но вот мне отправили повторно заказ, а “потерявшийся” пришел на 49 день.
писать на CSEMAIL@towerhobbies.com
Указать номер инвойса и дату отправки.
Воспользоваться компенсацией или повторной отправкой башня разрешает один раз.
Все новые заказы если потеряются, то за ваш счет.
Подмогните пожалуйста с текстом как правильно жаловаться на “Башню”. Моя посылка отправлена 13.01.2003. но её ещё нет, а я с Английским не дружу.
Зарынее спасибо
Попробуй это. Главное желание… ❗
Попробуй это. Главное желание… ❗
А ты сам пробовал? У меня есть лицензионный, но он переводит “твоя моя не понимай” 😦
Я PROMT-ом пользуюсь.
Текст простой :
invoice #77777777 от **.**.** has not come. 😆
Вот переписка:(снизу начинается)
Thank you for writing Tower Hobbies.
I can replace the charger for you by airmail. It will ship out today. We appreciate your time and your business with us.
-Tower Hobbies
www.towerhobbies.com
jlh
>>> “*±ú************ *++Ñ*******++º****” <svkov2@online.ru> 03/14/03
07:10AM >>>
Only Charger.
LXDAM4 Great Planes Triton Thermal Probe has come in two weeks after the Order.
-----Original Message-----
From: Jeni Harrison [mailto:jharris@towerhobbies.com]
Sent: Friday, March 14, 2003 4:09 PM
To: svkov2@online.ru
Subject: Re: For Linda Harris Order Number 024 917188 Invoice Number10045250
Thank you for writing Tower Hobbies.
Are you missing the charger and the thermal probe? Please let us know how to proceed. We appreciate your time and your business with us.
-Tower Hobbies
www.towerhobbies.com
jlh
>>> “Kovalev Valeriy” <svkov2@online.ru> 03/13/03 02:09PM >>>
Dear Linda Harris.
You could not explain to me your policy(politics) concerning the lost orders? How I can " it will be at my own risk " if I can not demand from post service of compensation of their bad work?
Last my two orders have not reached me yet.
And if they will be lost?
Why in your “Polices”?, published on a site, there is no this item(point): “Also, please be aware that we can only send one replacement package for lost international shipments.” ?
-----Original Message-----
From: Kovalev Valeriy [mailto:svkov2@online.ru]
Sent: Thursday, March 13, 2003 9:06 PM
To: CSEmail
Subject: RE: Order Number 024 917188 Invoice Number 10045250
Importance: High
Interestingly. You receive compensation from post service, but I was not present? You can send my packages USPS EMS?. I am ready to pay such delivery. There the insurance is incl*uded. The package has Tracking number. All other shops with which I use in America without problems send me USPS EMS.
-----Original Message-----
From: CSEmail [mailto:csemail@towerhobbies.com]
Sent: Thursday, March 13, 2003 8:57 PM
To: svkov2@online.ru
Subject: RE: Order Number 024 917188 Invoice Number 10045250
Thank you for writing Tower Hobbies. Arrival time can take from 10-30 days. We meant to say that if you choose to order with us in the future, we will not be able to refund or replace any more packages. If you order again, it will be at your own risk. We appreciate your time and your business with us.
-Tower Hobbies
www.towerhobbies.com
lmr
>>> “Kovalev Valeriy” <svkov2@online.ru> 03/13/03 11:23AM >>>
I want " either replace the package".
How quickly it will take place?
That means “please be aware that we can only send one replacement package for lost international shipments”? If next time any my new order will be lost, I shall not receive compensation?
-----Original Message-----
From: CSEmail [mailto:csemail@towerhobbies.com]
Sent: Thursday, March 13, 2003 8:16 PM
To: kovalev@co.ru
Subject: Re: Order Number 024 917188 Invoice Number 10045250
Thank you for writing Tower Hobbies. A trace on your package has proved unsuccessful. We apologize for the inconvenience. We can either replace the package for you or put the credit back to your account. Please reply with how you wish us to proceed, and incl*ude all previous correspondence. Also, please be aware that we can only send one replacement package for lost international shipments. Thank you for writing Tower Hobbies. We appreciate your time and your business with us.
-Tower Hobbies
www.towerhobbies.com
>>> (L+±+±-+++ +++¡±++++ª++ ++*+++¡±++++ª+ ±++* <kovalev@co.ru>
03/13/03 08:00AM >>>
Hi.
Order Number 024 917188 Invoice Number by 10045250 me yet it is not received.
LXDAM4 Great Planes Triton Thermal Probe has come in two weeks after the order,
LXCJG7 Great Planes Triton DC Computerized Peak Charger still has not come.
Submit the application on post service on search and track.
HAWK Большое спасибо за помощь. Буду пробовать.
А ты сам пробовал? У меня есть лицензионный, но он переводит “твоя моя не понимай” 😦
Пользуюсь по необходимости…
Такие вещи не стоит принимать как средство от всех болезний…